Promise House welcomes all eligible clients regardless of race, color, national origin, sexual orientation, gender, religion or political belief. Since 1984, Promise House has had an open door 24 hours a day, 365 days a year to youth and families in crisis. We have served over 50,000 teens and families in North Texas, 98 percent of which come from low-income or poverty level backgrounds. Although they come from diverse backgrounds and situations, our clients tend to share some of the following characteristics.